Privacy Policy

We collect information to provide and improve our pipeline integrity services: Information You Provide: • Contact details (name, email, phone number, company name) • Enquiry and service request information • Technical specifications for pipeline systems you share with us • Communication records when you contact us Automatically Collected Information: • Device and browser information • IP address and approximate location • Website usage data (pages visited, time spent) • Cookies and similar tracking technologies Professional Information: • Company details and professional role • Project requirements and technical documentation • Service history and preferences

We use your information for the following purposes: Service Delivery: • To provide pipeline leak detection and integrity services • To communicate about projects and service updates • To deliver technical reports and monitoring data • To schedule site visits and coordinate with your team Business Operations: • To process enquiries and provide quotations • To maintain accurate business records • To comply with legal and regulatory requirements • To improve our services and technology Marketing (with consent): • To send industry insights and updates • To inform you about new services and technologies • To invite you to events and webinars You can opt out of marketing communications at any time.

Innervate Engineering takes data security seriously: Technical Measures: • Encryption of data in transit and at rest • Secure cloud infrastructure with regular security audits • Access controls and authentication systems • Regular vulnerability assessments Organizational Measures: • Staff training on data protection • Confidentiality agreements with all personnel • Limited access to personal data on a need-to-know basis • Incident response procedures Third-Party Security: • We carefully vet all third-party service providers • Data processing agreements with all processors • Regular review of third-party security practices While we implement robust security measures, no system is completely secure. We will notify you of any data breaches as required by law.

Under UK data protection law, you have the following rights: Access: Request a copy of the personal data we hold about you. Rectification: Request correction of inaccurate or incomplete data. Erasure: Request deletion of your personal data in certain circumstances. Restriction: Request limited processing of your data while we address your concerns. Portability: Receive your data in a structured, machine-readable format. Objection: Object to processing based on legitimate interests or for marketing. Automated Decisions: Rights related to automated decision-making (we do not make significant decisions solely by automated means). To exercise any of these rights, please contact us at contact@innervate-lab.com. We will respond within 30 days.

Innervate Engineering is based in the United Kingdom. When we transfer personal data outside the UK: • We ensure appropriate safeguards are in place • We use Standard Contractual Clauses approved by the UK ICO • We verify that the receiving country has adequate data protection laws • We implement additional technical measures where necessary Our primary data processing occurs within the UK and European Economic Area. However, some services (such as cloud hosting) may involve data processing in other jurisdictions.

Our website uses cookies to improve your experience: Essential Cookies: • Required for website functionality • Cannot be disabled Analytics Cookies: • Help us understand how visitors use our site • Used to improve website performance • You can opt out via your browser settings Marketing Cookies: • Used for targeted advertising (with consent) • Can be managed through our cookie preferences You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. For more details, see our Cookie Policy.

We retain your personal data only as long as necessary: Active Clients: • Service records retained for the duration of our relationship • Project documentation as required by industry regulations Former Clients: • Contact details retained for 6 years (legal requirements) • Technical records as required by regulatory standards • Marketing preferences until you unsubscribe Website Visitors: • Analytics data retained for 26 months • Enquiry data retained for 2 years if no service engagement After retention periods expire, data is securely deleted or anonymised.